How We Keep Your Information Safe
We protect your family's personal and health information with the same level of care and security that hospitals and doctors are required to use.
Our Promise to You
Your trust is everything to us. Below, we explain in plain language how we protect your information. We follow healthcare privacy laws called HIPAA—the same rules your doctor follows—to keep your family's information safe, private, and under your control.
Digital Protection
Like a Digital SafePersonal Passwords & Access Codes
Every person gets their own login that only they control. Just like your house key only opens your door, your login only works for you. We also automatically log you out after a period of inactivity, just like your phone locks itself.
Activity History
We keep a detailed record of who looked at what and when—like a security camera for your data. If someone accesses medication information or medical notes, we log it. This helps us spot anything unusual and keeps everyone accountable.
Information Protection
We protect your information from being changed or tampered with. Think of it like a sealed envelope—if someone tries to open or alter it, we'll know. Your health records stay exactly as you entered them.
Secure Connections
When your information travels between your device and our system, it's scrambled so no one can read it along the way. It's like sending a letter in a locked box instead of a regular envelope—only the intended recipient can open it.
Extra Security Steps
For sensitive areas like medical records or documents, we can require an extra verification step—like entering a code sent to your phone. It's a second lock on the door for your most important information.
Bank-Level Encryption
Whether your information is stored on our servers or traveling to your device, it's protected with the same technology banks use to protect your money. Think of it as storing your information in a vault that only you have the combination to.
Our Team & Policies
People & ProcessesRegular Safety Checks
We regularly review our security—like getting your car inspected. We look for potential problems, test our defenses, and make improvements. We also have plans in place for handling any security concerns quickly and effectively.
Trained Team Members
Every person on our team who can access health information goes through privacy training. They understand the rules, know what they can and cannot do, and take your privacy seriously. When team members leave, we immediately remove their access.
Who Sees What
You decide who sees your information. Family members, caregivers, and professionals only see what you give them permission to see. We have clear rules about who on our team can access different types of information—just like in a doctor's office.
Ongoing Education
Privacy laws and best practices evolve, so we make sure our team stays up to date. We require regular training on protecting health information and respecting your privacy.
Backup & Recovery Plans
We back up your information regularly so it's never lost. If something goes wrong—power outages, technical problems, or natural disasters—we have plans to restore your information quickly and keep the system running.
Continuous Improvement
We regularly review our security policies and update them based on new threats, better technology, and feedback. Protecting your information isn't a one-time thing—it's an ongoing commitment.
Physical Security
Real-World ProtectionSecure Data Centers
Your information is stored in professional data centers with strict security. These facilities have controlled access (you can't just walk in), video surveillance, and 24/7 monitoring—just like a bank vault.
Secure Workstations
The computers our team uses to access the system are protected with passwords, automatic lockouts, and other security measures. If someone steps away from their desk, their computer locks automatically.
Device Protection
We have policies for handling phones, tablets, and computers that access your information. When old equipment is no longer needed, it's securely erased and properly disposed of so no information can be recovered.
Written Policies & Records
AccountabilityClear Rules
We document all our privacy policies in plain language. These aren't hidden in fine print—they clearly explain how we protect your information, what we do with it, and what your rights are.
Detailed Records
We keep records of security updates, audits, and training sessions. If there's ever a question about how we're protecting your information, we can show our work.
Tracking Changes
When we update our security or add new features, we document what changed and why. This helps us maintain accountability and transparency.
Long-Term Storage
Healthcare privacy laws require us to keep certain documentation for at least six years. We follow these rules and maintain organized records of our security practices.
We're Always Here to Help
Your privacy and security aren't just checkboxes for us—they're promises we take seriously every single day. If you ever have questions or concerns about how we're protecting your information, we want to hear from you.
Questions about privacy or security?
Contact: Scott Wilson, Privacy Officer